Influence of Internal Communication on the Organizations’ Performance: Proposition of Model

Authors

DOI:

https://doi.org/10.24023/FutureJournal/2175-5825/2018.v10i2.376

Keywords:

Internal communication, Trust, Organizational identification, Organizational performance, Communication, Organizational communication

Abstract

The aim of study was to develop a model to identify the influence of communication, organizational identification and trust on the organizations’ performance and proposition of model. The research was descriptive and quantitative, and it was conducted in a soft drink Industry, in Brazil. Hypotheses (n=9) were raised and was applied a questionnaire for 310 employees, considering the constructs: Internal Communication, Trust in the Co-workers, Trust in the Manager, Organizational Identity and Performance. The results showed that the hypotheses H1, H3 and H7 were confirmed. The higher the organizational identification, the greater will be the trust in the manager and the performance. In H4, the study confirmed that there is a lower influence of the Internal Communication on Performance. Thus, the Internal Communication does not support the Performance. Although the direct effect on Performance is contrary (-0.139), the indirect effect was positive (0.476), generating a total effect of 0.337.

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Author Biographies

Mário Teixeira Reis Neto, University FUMEC

PhD in Administration from the Federal University of Minas Gerais, UFMG, Belo Horizonte, (Brazil). Degree in Eletrical Engeneering (Pontifícia Universidade Católica de Minas Gerais). Adjunt IV Professor University FUMEC.

Luana Carla Fulgêncio da Silva, University FUMEC

Master's Student in Business Administration from University FUMEC, Minas Gerais, (Brazil). Degree in Computer Science – Faculdade Pedro Leopoldo.

Cláudia Aparecida Avelar Ferreira, University FUMEC

PhD Student, in Administration from the Pontifical Catholic University of Minas Gerais -

PUC Minas, (Brasil). 

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Published

2018-05-01

How to Cite

Reis Neto, M. T., Silva, L. C. F. da, & Ferreira, C. A. A. (2018). Influence of Internal Communication on the Organizations’ Performance: Proposition of Model. Future Studies Research Journal: Trends and Strategies, 10(2), 214–237. https://doi.org/10.24023/FutureJournal/2175-5825/2018.v10i2.376